FAQs

Frequently asked & useful questions

 

Is the PockyBall guaranteed?

The PockyBall® is guaranteed for 14 days from the date of purchase.

 

How long does it take to receive my PockyBall?

You will receive your PockyBall® within 2 to 5 working days.

 

What are the weight and dimensions of the PockyBall®?

The PockyBall® weighs 41 grams and is 70 cm in diameter.

 

Where can I find the PockyBall in physical shops?

The PockyBall® is a patented object and only available in our online shop.

 

Can we take the PockyBall to school?

In most schools, the PockyBall® is accepted, however, we invite you to ask the headmaster for information.

 

Who can play PockyBall?

Anyone can play PockyBall®! From 4 years old with no age limit, for girls and boys. PockyBall® has many benefits for everyone!

 

Why did your site charge a fee in addition to the amount of my order?

These fees mention our shop but they come from your bank.

They were charged according to your bank contract because the company that distributes and operates PockyBall® is based in Switzerland. Therefore, your purchase was certainly considered as a purchase abroad.

For more information, please contact your advisor.

 

The ball has come loose, what can I do?

The system has a safety device that can hold up to 1 KG. This prevents cases of strangulation or the like.

If the ball comes loose, simply apply pressure to the ring to close it again.

 

Any further questions?

If you have any further questions, please do not hesitate to contact us at support@pockyball.eu and our teams will be happy to answer you.